FAQ
I CHOSE TO PICK UP MY ORDER IN THE SHOP: WHEN SHOULD I COME?
We will send you an e-mail confirmation to let you know when your order is ready, 1 to 3 working days after payment on the website. All information about pickup here. See you soon!
I JUST PLACED AN ORDER: WHEN WILL I RECEIVE MY PARCEL?
Your order is usually shipped the next day or the day after, excluding weekends and holidays. We ship by Colissimo and "lettre suivie" (tracked letter) in France and all over the world. All information about delivery here.
I'D LIKE TO RETURN OR EXCHANGE AN ITEM: WHAT IS THE PROCESS?
For any request for return or exchange, write us an email within two weeks to explain why you wish to return your purchase and which size you would like in the case of an exchange. All information about returns here.
I HESITATE BETWEEN TWO SIZES: HOW DO I KNOW?
On each product page, the measurement table is there to help you! And if you still have a doubt or if you need advice, do not hesitate to contact us by email (cecile.chine.contact@gmail.com) or by phone (+ 33 6 83 74 40 25).
You can also drop by the shop for a fitting and to say hello! The atelier-boutique is located 47ter rue d'Orsel 75018 Paris and opens Tuesday to Saturday 11am - 7pm, Sunday 3pm - 7pm.
Also available there : Bleu tango and La Jupe du Succès, two other beautiful sustainable fashion brands!
I HAVE A SPECIAL REQUEST: DO YOU TAKE ORDERS?
Yes, we do. You can contact us by e-mail (cecile.chine.contact@gmail.com) or by phone (+33 6 83 74 40 25).
CÉCILE CHINE, IS THAT THE DESIGNER'S REAL NAME?
My first name is Cécile, but Chine is not my last name! I chose this brand name because I'm a fabric hunter, and "chiner" in French means to search and discover amazing second hand items in thrift shops and flee markets. Want to know more about me and my brand? Over here!
HOW LONG DOES IT TAKE TO MAKE A TOP?
It is difficult to give a simple answer to this question, although we are often asked! We could of course count down the hours we spend on the machine to make an item, but what about the time we spend designing the model, making the pattern, making one or more prototypes, then looking for the fabrics, cleaning them, and finally marketing the item (which is not the least important!), taking pictures of our collections, putting them on the e-shop, promoting them, and so on... And voila, all these actions are part of "making a top"!
WHERE DO THE FABRICS COME FROM?
We mainly supply ourselves from La réserve des arts, Emmaüs, or wholesalers specialised in end of rolls from major French fashion houses. We also go to fabric stock clearance (such as 0 Waste): designers who didn't use all the fabrics they purchased for their collections and who are making room for new ones. There is also the jeans recycling operation: 3 denims = 10 euro voucher! We take care of transforming your old denims into patchworks. To learn more about recycling your jeans, this way!